Computer AMC Services for Laptops & Desktops
An annual maintenance contract that keeps your office computers serviced, monitored and supported all year — preventive maintenance on a schedule, and priority help when something breaks.
- Preventive maintenance visits
- Breakdown support
- Fixed annual cost
Prevent Breakdowns Instead of Chasing Them
Most computer failures give warning signs long before they stop work: fans clogging with dust, drives filling up, batteries wearing out, updates left pending. A computer AMC puts trained eyes on every machine at regular intervals so those signs are caught and dealt with early.
Under a Techwin AMC, your laptops, desktops and workstations receive scheduled preventive maintenance, and any breakdown in between is handled as a contract call — by onsite engineer visit where possible and through our offsite repair workshop where the fault demands it.
The result is fewer interruptions, longer hardware life, and an IT maintenance cost you can budget at the start of the year.
Servicing On A Schedule
An example contract year with quarterly preventive maintenance and breakdown support available in every month.
Illustrative schedule. Visit frequency is agreed in your contract based on fleet size and usage.
Choose The Cover That Fits
Comprehensive and non-comprehensive AMC options, plus tailored contracts for larger or multi-location fleets.
Non-Comprehensive AMC
- Scheduled preventive maintenance
- Breakdown support calls
- Engineer service and labour
- OS and software troubleshooting
- Spare parts quoted separately
Newer fleets and budget-conscious offices that mainly need skilled hands on call.
Comprehensive AMC
- Scheduled preventive maintenance
- Breakdown support calls
- Engineer service and labour
- OS and software troubleshooting
- Replacement of contract-listed parts
Offices that want one predictable annual cost with labour and listed parts included.
Custom / Multi-Site AMC
- Everything in your chosen base plan
- Multiple branches under one contract
- Agreed response commitments
- Periodic service reports
- Scope built around your device list
Larger fleets, institutions and multi-location businesses with specific requirements.
Inclusions, exclusions and covered parts are defined in each contract. Pricing is quoted after reviewing your device list.
What You Can Put Under AMC
Laptops
Business laptops used by office staff, sales teams and management.
Desktops & All-in-Ones
Tower, SFF, micro and all-in-one PCs at desks, counters and labs.
Workstations
High-performance systems for design, engineering and analytics teams.
Printers & Peripherals
Office printers, scanners, monitors and input devices.
POS Hardware
POS terminals, thermal printers and cash drawers at billing counters.
Basic Networking
Routers, switches and LAN points that keep the office connected.
Why businesses choose a computer AMC
For a small office, one unexpected motherboard failure can cost more than a year of maintenance. For a larger organisation, the bigger cost is hidden: staff waiting on slow or broken machines, and someone internal spending hours coordinating repairs. An IT AMC replaces that uncertainty with a planned service calendar, a known contact, and a history of every machine's health.
It also pairs naturally with refurbished hardware. Customers who buy refurbished laptops, desktops or workstations from Techwin often add an AMC once the standard warranty period ends, keeping the same team responsible for the fleet throughout its life.
How To Start Your AMC
Four steps from first conversation to a covered, documented fleet.
- Step 1
Share Your Device List
Tell us how many laptops, desktops and peripherals you run, and where.
- Step 2
Equipment Inspection
We check the condition of the devices to be covered.
- Step 3
Proposal & Contract
You receive plan options, scope and pricing to choose from.
- Step 4
Service Begins
Preventive visits are scheduled and breakdown support goes live.
Need A One-Time Repair Instead?
Offsite Repair
Pickup, workshop repair and return delivery for laptops and desktops.
Explore Offsite RepairOnsite Repair
An engineer visits your office to fix desktops, laptops and peripherals.
Explore Onsite RepairAll Services
Compare offsite repair, onsite repair and AMC side by side.
Compare ServicesFrequently Asked Questions
What is a computer AMC?
AMC stands for Annual Maintenance Contract. It is a yearly agreement under which we look after your laptops, desktops and related IT equipment through scheduled preventive maintenance and breakdown support, for a fixed contract fee.
What is the difference between comprehensive and non-comprehensive AMC?
A non-comprehensive AMC covers the engineer's service and labour; any spare parts that need replacing are quoted and billed separately. A comprehensive AMC covers labour and the replacement of the parts listed in the contract, giving you a more predictable annual cost.
What is usually not covered under an AMC?
Physical or liquid damage, burnt components caused by electrical surges, consumables such as batteries, adapters, toner and cartridges, and software licences are commonly excluded. The exact inclusions and exclusions are written into your contract.
Can older computers or devices bought elsewhere be covered?
Yes. Before the contract starts we inspect the equipment. Machines in working condition are taken under cover; any that need repair first are quoted separately so the AMC begins from a healthy baseline.
How is AMC pricing decided?
Pricing depends on the number and type of devices, their age and condition, the plan you choose, the number of locations and the response commitment you need. Share your device list and we will prepare a proposal.